Role Purpose

As a Youth Support Worker, you will provide a safe, dependable, and nurturing living environment for children and young people within our Residential Care program. Working under the guidance of a Case Manager, you are the frontline support responsible for the daily well-being, safety, and development of young people who may have experienced significant trauma or displacement.

Key Responsibilities

• Direct Care & Support: Deliver high-quality day-to-day care to young people, ensuring their physical, emotional, and social needs are met.

• Behavioural Support: Support young people in managing highly complex and challenging behaviours using trauma-informed care and non-judgmental approaches.

• Life Skills Development: Facilitate daily routines and plan activities that promote independence and life-skills development (e.g., cooking, budgeting, personal hygiene).

• Documentation & Administration: Complete detailed case notes and incident reports daily. Utilise computer systems for administrative tasks and communication.

• Environmental Maintenance: Actively contribute to a clean, safe, and homely environment within the residential house.

• Community Engagement: Accompany and support young people in attending appointments, school, and recreational activities.

Performance Measure 

• Demonstrated high level of interpersonal, verbal and written communications skills

• Demonstrated ability to work collaboratively within a team environment

• Experience prescribing a range of disability equipment

• Demonstrated high level of problem-solving skills

• Demonstrated ability to work independently (as required) and exercise initiative

• Commitment to providing a client focused service in a timely, consistent, co-ordinated and flexible manner

• Flexible, family-friendly culture that will enable you to balance family and work obligations;

• Competitive hourly rates

About you

You are a resilient and adaptable individual who thrives in a dynamic environment where no two days are the same. You possess the unique ability to build rapport quickly with young people and maintain professional boundaries even in high-pressure situations.